Help Center > Order Processing & Tracking

Order Processing & Tracking

Video
  • Digital Copy with option to add DVD or USB copies
  • Repair of damaged videotape cases and ribbon
  • MemoryCloud online access to view, download, order copies, and save the transferred video to Google Photos
Film
  • Digital Copy with option to add DVD or USB copies
  • Cleaning, splicing, and repair of any broken film; reduction of scratches, dust, and dirt on your film; combining your film onto 7-inch plastic reels
  • MemoryCloud online access to view, download, order copies, and save the transferred video to Google Photos
Photos
  • Digital Copy with option to add DVD or USB copies
  • 12-megapixel JPEG image file of each photo
  • MemoryCloud online access to view, download, order copies, and save the transferred images to Google Photos
Slides
  • Digital Copy with option to add DVD or USB copies
  • 12-megapixel JPEG image file of each 35 mm slide (smaller slide formats may be scanned at lower megapixels)
  • MemoryCloud online access to view, download, order copies, and save transferred images to Google Photos
Negatives
  • Digital Copy with option to add DVD or USB copies
  • 12-megapixel JPEG image file of each 35 mm negative frame (smaller negative formats may be scanned at lower megapixels)
  • MemoryCloud online access to view, download, order copies, and save transferred images to Google Photos
Digital Media
  • Digital Copy with option to add DVD, Blu-ray or USB copies
  • MemoryCloud online access to view, download, order copies, and save the transferred images and video to Google Photos

Video Transfers will preserve the quality of your video footage as it appears on the tape. Footage will not be enhanced, but for VHS transfers, the digital file will typically be captured at 720x480 (same as MiniDV) which is higher when compared to the estimated VHS resolution of 333x480.

Film Transfers may slightly enhance the footage with more vibrant colors and reduced scratches, dust, and lint from the film surface.

Photo Transfers will preserve the quality of your photo as it appears on your print.

Slide Transfers may receive slight color correction based on the image.

Negative Transfers will preserve the quality of your negative, similar to the photo if printed.

Digital Media to DVD transfers will create a 720x480 resolution slideshow movie.

Digital Media to Blu-ray transfers will create a 1280x720 or 1920x1080 resolution slideshow movie. Resolution will depend on the resolution of the original media.

You will receive email notifications once your order arrives at our processing facility and once your order has been shipped. You can also check the status of your order by using our Order Tracking Tool . On this page, you will be asked for your last name and order information. If you have additional questions, please contact Customer Service .
For the latest status of your shipment, track your package on the UPS website with the 18-digit tracking code on the UPS label that was used on your shipment.

You will receive an email once your order is shipped from our processing facility and is on its way back to you.

To use our Order Tracking Tool , you will need your order number, phone number, or email address. If you are unable to find your order using our tool, please contact Customer Service .
If you have any questions about your order, please contact Customer Service . Please note we cannot cancel or adjust orders that have already been placed.
If you experience any issues or have questions regarding your order, please contact
Customer Service .

Your original media and containers will be returned with your completed order.

Note: Movie film will be cleaned and spliced onto new 7-inch plastic reels supplied by Walmart. Your original reels will be returned empty.

If your order was not processed, it might be due to one or more of the following reasons:
  • The content contains copyrighted material
  • The content contains Illegal or obscene material
  • Your media is not in a format we are able to process
  • Your videotape required repair for transfer and we were unable to get in touch with you for permission to proceed
  • The quality of the tape or film was so poor that we could not process it

If you have any questions or would like additional clarification on why your order was not processed, please contact Customer Service .

Yes! All orders can be saved to Google Photos within 60 days of the transfer. To learn how to save your memories to Google Photos, please check out the
How do I save my memories to Google Photos? FAQ.
Your media transferred to digital files that can be viewed, shared, and saved. Visit mcloud.yesvideo.com to access your Digital Copy. From there you can order a DVD or USB, download, and or save your Digital Copy to Google Photos.
To activate your Digital Copy:
  1. Visit mcloud.yesvideo.com and click the Sign In button
  2. Create/log into your MemoryCloud account using the email address on the pricing label of your completed order.
  3. Enter the Access Code on the pricing label of your completed order to unlock your Digital Copy.

You have the option to add a DVD or USB copy to your order.


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